What are the conditions for returning the item?
- Product seal must be intact.
- Item must be returned in original condition.
- Item must include all packaging and accessories.
- Please return all free or promotional items that came with the purchase else the return will become invalid.
How long after delivery can I submit my claim and how?
- Please get in touch with our customer services by sending an email at firstname.lastname@example.org within 3 days.
- Our Customer Services will help you filling the return & Exchange form.
- Please return the product by filling and submitting the return form along with the product at your nearest OZ Trading
How will I be refunded in case of return?
Once order has been delivered it will not be refunded but can me exchanged as per customer request due to any miss handled of product during delivery.
What if I receive a faulty product?
If you receive a product in damaged/ broken/ miss printed or any product that does not match its description, you can return it within 72 hours for replacement / exchange.
Note: Order placed by credit / debit cards shall be delivered after receiving the payment in the bank and oz.com.pk is not responsible for the miss use / fraudulent charges. Customer can report fraudulent activity within 24 hours if any. No payment shall be refunded after 24 hours.